Feedback and Complaints

If you would like to provide feedback about this website, our service or our publications, please email feedback@foicommissioner.vic.gov.au or contact us by post, telephone or fax.

Complaints about the Office of the Freedom of Information Commissioner

If you have a concern or complaint about the Office of the Freedom of Information Commissioner regarding the way we have performed our functions, or the services we have provided, please email feedback@foicommissioner.vic.gov.au or contact us by post, telephone or fax.

Our Office is committed to providing a high level of service and takes your complaint seriously.

All complaints are treated confidentially and will be dealt with fairly and as promptly as possible.

Process

Receipt of your complaint will be acknowledged in writing.

The FOI Commissioner will always be notified when you make a complaint about a member of our staff or the services we provide.

Only those persons who are required to investigate and resolve the complaint (for example, a senior member of staff), will be notified. If the complaint is about a senior member of staff, your complaint will be referred directly to the FOI Commissioner.

Our Office endeavours to resolve all complaints within a reasonable period of time, depending on the seriousness or complexity of your complaint. You will be kept informed of the progress of your complaint.